Right of withdrawal

Consumers have a right of withdrawal for contracts for the delivery of goods in accordance with the following stipulation.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of withdrawal

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

To exercise your right of withdrawal, you must contact us (Le langage des fleurs, Franziskanerstraße 2, 81669
Munich, Germany, Tel: +49-89-23239779, E-Mail: office@le-langage-des-fleurs.de) by means of a clear statement (e.g. letter, email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. The direct costs of returning goods that, due to their nature, cannot be returned to us by normal post (freight forwarding goods) are estimated at a maximum of around 500 euros.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal:

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

- for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;

for the delivery of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which can occur within the withdrawal period

The right of withdrawal expires prematurely for contracts

- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

Model withdrawal form

(If you want to cancel the contract, please fill out this form and send it back.)

At Le langage des fleurs, Franziskanerstraße 2, 81669 Munich, E-Mail: office@le-langage-des-fleurs.de

I / we (*) hereby revoke the contract concluded by me / us for the purchase of the following goods (*) / the provision of the following service (*)

                                                                                                                           

Ordered on (*)                                            /received at (*)                                            


Name of the consumer (s)                                                                                               

Address of the consumer (s)                                                                                       

Signature of the consumer (s) (only when notified on paper)                                                            

Date
                                  

(*) Delete where inapplicable